Effective Date: [10/22/2024]

Heart & Home Cleaning Co. (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, interact with our services, or communicate with us.

By using our services or website, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information:

• Personal Identifiers: Name, phone number, email address, physical address, and other contact details.

• Billing Information: Credit card details or other payment information required for transactions.

• Communication Data: Information you provide when you contact us via email, phone, text, or forms.

• Website Usage Data: Information such as IP addresses, browser types, operating systems, and site interaction data collected via cookies or analytics tools.

2. How We Use Your Information

We use your personal information to:

• Provide and maintain our cleaning services.

• Process payments and send receipts.

• Respond to inquiries and requests.

• Send appointment reminders and other service-related notifications.

• Improve our website and services based on user behavior and feedback.

• Comply with legal obligations.

3. Text Messaging Data

We value your privacy and security when it comes to text communications.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

You may opt out of receiving text communications at any time by replying “STOP” to a text message. Standard messaging rates may apply.

4. How We Share Your Information

We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share information in the following limited cases:

• Service Providers: Trusted partners who help us operate our business (e.g., payment processors, scheduling tools).

• Legal Compliance: When required by law or to protect the safety of our users, business, or others.

Any third parties we work with are required to protect your information and use it only for the intended purposes.

5. Cookies and Website Analytics

We use cookies and similar tracking technologies to improve your website experience. Cookies help us analyze site traffic, understand user behavior, and enhance site functionality.

You can disable cookies through your browser settings, but this may limit certain website features.

6. Data Security

We take reasonable precautions to protect your personal information. However, no method of transmission over the internet is completely secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

7. Your Privacy Choices

You have the right to:

• Access, update, or delete your personal information.

• Opt out of text messages, emails, or other communications.

To exercise these rights, please contact us at service@hhcleaningco.com.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:

Heart & Home Cleaning Co.
Email: service@hhcleaningco.com
Address: ​135 Commons Way Greenville, SC Suite A